Mobile Top-Up & Digital Services Platform
We are committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights as a user.
Trusted Recharge ("we", "us", or "our") operates the Trusted Recharge mobile application (the "App"), a B2B and consumer mobile top-up and digital services platform available on the Google Play Store.
This Privacy Policy describes how we collect, use, store, and protect information obtained through your use of our App. By downloading, installing, or using the App, you agree to the practices described in this Privacy Policy.
We collect the following categories of information when you use the App:
When you register or log in, we collect your mobile phone number used as your account identifier, and an authentication token issued by our server to maintain your session securely. No password is stored on-device in plain text.
We record details of every recharge transaction you initiate, including recipient mobile numbers, operator (GP, BL, Robi, Airtel, Teletalk), amount in BDT, transaction status, operator transaction IDs, and timestamps. This data is required to provide and verify the service.
The App may request access to your device contacts solely to assist you in quickly selecting a recipient mobile number when initiating a recharge. Contact data is never uploaded to our servers and is only accessed locally on your device during the selection process.
We collect basic device information including network connectivity status, and Firebase Cloud Messaging (FCM) device tokens for push notification delivery. We do not collect device identifiers such as IMEI or MAC addresses.
With your permission, we collect a Firebase Cloud Messaging token to deliver transactional push notifications (e.g., recharge success/failure alerts, balance updates). You may revoke this permission at any time via your device settings.
The App stores your UI preferences (such as language selection and home layout choice) locally on your device using Hive encrypted storage. This data never leaves your device.
The following Android permissions are declared in the application and are used only for the purposes described:
| Permission | Purpose | Required? |
|---|---|---|
INTERNET | Connect to Trusted Recharge servers to process top-up requests and fetch account data. | ✅ Required |
ACCESS_NETWORK_STATE | Check network connectivity before attempting API calls to avoid errors. | ✅ Required |
POST_NOTIFICATIONS | Display push notifications for transaction confirmations and alerts (Android 13+). | ⚙️ Optional (user-granted) |
USE_BIOMETRIC | Allow fingerprint / face unlock as a secure authentication factor within the App. | ⚙️ Optional (user-granted) |
READ_CONTACTS (runtime) | Let you pick a recipient number from your contacts when initiating a recharge. Not uploaded to servers. | ⚙️ Optional (user-granted) |
We use the information collected solely for the following purposes:
We do not sell, rent, or trade your personal information to third parties. Limited sharing occurs only in the following circumstances:
When you initiate a recharge, the recipient's mobile number, amount, and operator code are transmitted to the respective telecom operator (Grameenphone, Banglalink, Robi, Airtel, or Teletalk) to complete the top-up. This is strictly necessary to fulfill the service.
In a B2B gateway scenario, recharge requests may be routed through an upstream parent Trusted Recharge server. Only the data strictly required to process the transaction (recipient number, amount, operator) is shared.
We use Firebase Cloud Messaging (FCM) for push notifications. Google may process your FCM device token in accordance with Google's Privacy Policy.
We may disclose your information if required to do so by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights and safety of our users or the public.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account credentials (phone number, auth token) | Until account deletion or 1 year of inactivity | Service continuity |
| Transaction records | Minimum 5 years | Legal & financial compliance |
| Push notification tokens | Until logout or token refresh | Notification delivery |
| Local app preferences (on-device) | Until app is uninstalled or data cleared | User experience |
You may request deletion of your account and associated personal data by contacting us. Transaction records required for legal and financial auditing purposes may be retained even after account deletion.
We implement industry-standard technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction:
The App integrates with the following third-party services. Each service is governed by its own privacy policy:
| Service | Provider | Purpose | Privacy Policy |
|---|---|---|---|
| Firebase Cloud Messaging (FCM) | Google LLC | Push notifications | Google Privacy |
| Firebase Core | Google LLC | App infrastructure & initialization | Google Privacy |
| Google Play In-App Update | Google LLC | Deliver app updates seamlessly | Google Privacy |
We do not use any third-party analytics SDKs (such as Google Analytics, Mixpanel, or Crashlytics) that would track your behavior within the App for marketing or profiling purposes.
You have the following rights regarding your personal data:
To exercise any of these rights, please contact us using the details in Section 12. We will respond within 30 days of your verified request.
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or other factors. When we make changes, we will:
Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us:
Our team is ready to assist you with any privacy-related questions or data requests. We aim to respond within 3–5 business days.
✉️ privacy@trustedrecharge.comPlease replace with your actual contact email before publishing.
This privacy policy was written in accordance with Google Play Store developer policies and applies to the Trusted Recharge Android application.